Question 1

How quickly can you fix my sensor issues?

Accepted Answer

In most cases, we can diagnose and repair garage door sensor issues within a single service visit, typically lasting 30 minutes to an hour. Sensor problems are among the most common garage door issues we encounter, and our technicians come equipped with replacement sensors and all necessary tools. For straightforward alignment issues, the fix can be completed in as little as 15 minutes. If you're experiencing an emergency where your garage door won't close due to sensor problems, we offer same-day service with our 2-hour response guarantee. Simply call us at (509) 215-1395, and we'll dispatch a technician right away.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensor issues typically stem from several common causes. The most frequent culprit is misalignment—sensors can get bumped or shift over time, causing the invisible beam between them to break. Dirt, dust, and cobwebs accumulating on the sensor lenses can also block the beam. Sun glare, especially in the afternoon, can interfere with the sensors' ability to detect the infrared signal. Wiring problems, including frayed wires, loose connections, or damage from pests, are another common cause. Sometimes moisture or extreme temperature changes can affect sensor performance. Our technicians will thoroughly diagnose the root cause and provide a lasting solution, not just a temporary fix.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home, which is why we offer flexible financing options to fit your budget. We partner with several financing providers to offer plans with competitive interest rates and terms ranging from 12 to 60 months. Many of our customers qualify for 0% interest promotional financing for qualified buyers. During your free in-home consultation, we'll discuss all available financing options and help you find a payment plan that works for your situation. We believe every homeowner deserves a beautiful, functional garage door, and financing shouldn't be a barrier. Contact us to learn more about current promotions and pre-qualification.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend having your garage door professionally serviced at least once a year. Annual maintenance helps catch small issues before they become expensive repairs, extends the life of your door and opener, and ensures safe operation for your family. During a maintenance visit, our technicians perform a comprehensive 25-point inspection, lubricate all moving parts, test safety features, adjust spring tension, and tighten hardware. If you use your garage door more than average—say, as your primary home entrance or for a home business—consider semi-annual service. Regular maintenance can extend your garage door's lifespan by 5-10 years and prevent up to 90% of emergency repairs.

Question 5

What is included in your 10-year warranty?

Accepted Answer

Our industry-leading 10-year warranty covers both parts and labor for new garage door installations. This means if any component we install fails within 10 years due to manufacturing defects or workmanship issues, we'll repair or replace it at no cost to you. The warranty covers the door panels, springs, cables, rollers, hinges, tracks, and weatherstripping. For garage door opener installations, we provide a 5-year parts and labor warranty. Our warranty is transferable if you sell your home, adding value to your property. We stand behind our work because we use only premium components and employ factory-trained technicians. Simply keep your annual maintenance current, and you're covered.

Question 6

Can you match my home's architectural style?

Accepted Answer

Absolutely! Matching your garage door to your home's architecture is one of our specialties. We offer an extensive selection of styles including traditional raised panel, carriage house, modern contemporary, Victorian with ornate trim details, and custom designs. Our doors come in a wide range of materials including steel, wood, aluminum, and fiberglass, each with numerous color options and finishes. We can add decorative hardware, windows in various shapes and patterns, and custom paint matching. During your free consultation, we'll assess your home's style, discuss your preferences, and show you samples and renderings to help you visualize the perfect door. We've matched doors to everything from historic Craftsman bungalows to modern minimalist homes.

Question 7

What should I do if my garage door won't open or close?

Accepted Answer

If your garage door won't open or close, first check the basics: ensure the opener is plugged in, check if the motor light turns on when you press the button, and verify the remote batteries aren't dead. Look for any obvious obstructions in the door's path and check that the safety sensors at the bottom of the door are aligned (both should have steady lights). If the door is stuck and won't budge, DO NOT attempt to force it—this could cause injury or further damage. Check if the manual release cord (usually red) has been pulled, which would disengage the opener. If none of these solutions work, call us at (509) 215-1395. We're available 24/7 for emergencies and can usually resolve the issue within our 2-hour response window.

Question 8

Are your technicians licensed and insured?

Accepted Answer

Yes, all Palisades Garage Doors technicians are fully licensed, bonded, and insured. We carry comprehensive general liability insurance and workers' compensation coverage, protecting both you and our team. Our technicians undergo extensive background checks before hiring and complete ongoing training through manufacturer certification programs. We're proud members of IDEA (International Door Association) and maintain a BBB A+ rating. When our technician arrives at your home, they'll be in uniform with a company ID badge, and our service vehicles are clearly marked. We believe in transparency and professionalism, and we're happy to provide proof of insurance upon request.

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